In case none of these steps help, we’d suggest waiting for an official fix or any other useful workaround that might pop-up later. – If you’re attempting to control a device using Alexa, try to unpair then pair the device again in the Alexa app.ĭeactivate any VPN or proxy servers. Please check with your device’s manufacturer for further details.

– If you’re able to connect to the Internet on other devices, update your connect device’s DNS settings. You may need to restart your connected device and/or router. – Pause other Internet activity – especially if other devices are using the network at the same time. – Ensure that any external device is connected to your TV or display using an HDMI cable that is compatible with HDCP 1.4 (for HD content) or HDCP 2.2 (for UHD and/or HDR content). – Ensure that you’re not using the same account on multiple devices – you can only stream the same title to two devices at a time. – Ensure that your Smart TV has the latest updates. – Unplug your TV for 30 seconds, and then plug it back in. – Close the Prime Video app on your Smart TV. You can try out these potential troubleshooting steps and see if luck is on your side: However, this is something that we’ll keep our eyes out for.

Since reports have only recently started flowing in about the problem, there’s no official acknowledgment from the company yet. The problem appears to be affecting users irrespective of their platform as some reports come from smartphone users while others claim the issue is present on their Smart TVs.įurthermore, it’s unclear whether the black or blank screen issue on Amazon Prime Video was triggered by a software update or by a server-side change. I get the voice, but the screen on my T.V. I can’t get a picture when watching movies on Amazon Prime. Titling and captions appear fine but when the TV show plays it is black. Speaking of which, we’ve added a few of these reports below for reference: ( Source) This issue appears to have popped up in the last few days if the reports are anything to go by. Some Amazon Prime Video subscribers have taken to the community forums to report of an issue where the screen goes black or blank but the audio of the show/movie continues to play.

Original story (published on July 13, 2022) follows: New updates are being added at the bottom of this story…….

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